FAQ

Frequently asked questions

Everything you need to know about Helo.

Privacy & Data
All health data — bloodwork, compounds, journal entries, cycle information — is stored locally on your device using encrypted SQLite storage. It never leaves your phone.
Never. We do not sell, share, or use your health data for advertising. The only data we hold server-side is your email address for authentication and your subscription status. Your health data is yours.
When you generate an insight, the app strips all identifying information from your data before sending it to the AI. Your name, email, and device ID are never included. The payload is assigned a random session token that cannot be linked back to you.
Since all health data is stored locally on your device, deleting the app removes all of it permanently. Make sure you've noted anything important before deleting.
Features
No. Helo is a personal health and wellness journal. The AI insights feature surfaces patterns in your own data only — it never recommends compounds, dosages, protocols, or any course of action.
You can designate any bloodwork entry as your personal baseline. All subsequent bloodwork is compared against your own baseline rather than generic population reference ranges. This gives you a meaningful, personalised comparison over time.
Once per week per account. This keeps the insights meaningful and data-rich rather than repetitive. The app shows a countdown to your next available insight.
Yes — just screenshot your dashboard. It shows your active cycles, compounds, bloodwork markers, and latest AI insight. The community loves sharing their stats and this is the cleanest way to do it.
Yes. Helo supports multiple concurrent active cycles. Each cycle appears as a card on your dashboard and can have its own compounds, bloodwork tags, and timeline.
Pricing & Account
$59 per year, billed annually. Your first 30 days are completely free — no credit card required to start. After your trial you'll be prompted to subscribe to continue.
No. Sign up with just your email and password. You get full access for 30 days. At the end of your trial you can choose to subscribe at $59/year to keep your data and access.
Payment goes through our website directly so Apple doesn't take a cut. This keeps the price lower for you and means we're not dependent on Apple's billing infrastructure. Your subscription is tied to your account, not your Apple ID.
Email support@helotrackerapp.com and we'll cancel your subscription immediately. Your access continues until the end of your billing period.

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